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Albert Schimmel, financial controller van EDSN over ClockWise
After a long search for a suitable package, Energie Data Services Nederland (EDSN) ended up with ClockWise. Albert Schimmel, financial controller, is very pleased with the switch. “ClockWise runs like a well-oiled train: smoothly, efficiently and exactly according to schedule.”
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Your company has left ClockWise and returned?
“That’s right, in 2016 we switched to another time registration package because we needed specific links and reporting options that ClockWise did not offer.
Due to European tender requirements, we outsourced the external hiring to an external service provider in 2023. We were looking for a suitable solution for the time registration of the other time writers, approximately 100 users. We invested a lot of time and energy in finding a suitable alternative. This search seemed easier than expected. After a failed test with another package, we knew: the next choice had to be good. ClockWise turned out to be the solution for us.”
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Why did you decide on ClockWise?
“We had quite a few requirements that the package had to meet. The package had to be flexible and user-friendly, and fit in well with our process. An important point was that it had to contain ‘checks & balances’. This means that the system had to contain logic, so that no errors seep into the data, so that no rework is needed when processing it in the administration. In addition, it was essential for us that the package could handle broken weeks well. We also had high demands on the design of projects. ClockWise meets these requirements. The overall picture looked so good that we decided to continue.”
How did the implementation of ClockWise go?
“It went smoothly. I am really pleased with the service. ClockWise showed great commitment and responded quickly. They were able to switch very quickly and if we had questions, we got an answer immediately. What I also really like is that the people at ClockWise speak the same language. They understand how everything works functionally and can immerse themselves in the customer. The lead time – from the beginning to the moment it was put into use – was more than two months. It could have been faster, but for us, reliability comes before speed and we must prevent things from being overlooked. I hardly hear the users - and that is a good sign. ClockWise is logical and compact and that, combined with the committed service, has ensured that the process from orientation via test to go-live has gone to full satisfaction.”
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